Payment, made clear.
Billing should never be the scary part of getting your child help. We are in network with Blue Cross and Blue Shield of Texas, and families on other plans are just as welcome. We will keep this part simple.
How payment works
We take BCBS of Texas.
We are in network with Blue Cross and Blue Shield of Texas. Families on other plans are just as welcome, and paying is simple either way.
We bill BCBS of Texas directly
We handle the billing with BCBS for you, so there is nothing for you to file. You pay your plan's share and nothing more.
Other plans, still simple
If you have a different insurance, you pay us directly and we give you a superbill, which is just an itemized receipt. You send it to your insurance and they may pay you back for part of it. We will show you how.
Plans we accept
Blue Cross and Blue Shield of Texas.
These are the BCBS plans we take.
We are on ten BCBS networks in total, including their Medicare and dual-eligible plans. If you do not see yours here, just ask and we will look it up for you.
Before your first visit
- HMO plans need a referral from your child's doctor. If you have Blue Advantage HMO, Blue Essentials, or Blue Premier, your child's primary care doctor has to send BCBS a referral before we start, or the visit will not be covered. PPO plans do not need one. Tell us your plan and we will walk you through it.
Getting started
Simple steps to get going.
Starting care is easy, and there is no pressure at any step.
Tell us about your child
Email us a little about your child and what you are hoping for. It takes just a few minutes.
We talk it through
We set up a quick call or video chat to get to know each other and answer your questions.
You see the numbers
We share clear pricing before you commit, with no surprises and no hidden fees.
Start when ready
Once you are comfortable, we begin with an evaluation and build a plan together.
Billing questions
The questions families ask most.
Straight answers about how payment works at Polaris.
Do you take Blue Cross Blue Shield?
Yes. We are in network with Blue Cross and Blue Shield of Texas, which covers Blue Choice PPO, Blue Advantage HMO, Blue Essentials, Blue Premier, Blue High Performance Network, and Health Select of Texas, plus their Medicare and dual-eligible plans.
How does payment work?
If you have BCBS of Texas, we bill your plan directly and you pay your share.
If you have another insurance, you pay us at the time of the session and we give you a superbill to send to them. They may pay you back for part of it.
Do I need a referral to start?
Not to reach out, book a free consult, or start as a private-pay family. You can call us today.
For insurance coverage it depends on your plan. The BCBS HMO plans (Blue Advantage HMO, Blue Essentials, Blue Premier) need your child's primary care doctor to send a referral before the first visit, or the plan will not cover it. PPO plans do not. Tell us your plan and we will sort out what is needed.
What is a superbill and how does it work?
A superbill is an itemized receipt listing the sessions your child had and the codes your insurance needs to see. It is for families whose plan we do not take.
You pay us at the time of the session, then send the superbill to your insurance. Depending on your out-of-network benefits, they may pay you back for part of the cost. We are happy to show you where to send it and what to expect.
What are your rates?
If you are using BCBS of Texas, your plan decides what you pay, and we will help you find out what that looks like.
For private-pay families, rates depend on the type and length of the session, such as an evaluation versus an ongoing therapy session. We will walk you through current rates during your free consultation, with no surprises and no hidden fees.
What if cost is a concern?
We want cost to be the smallest possible barrier to your child getting help. If cost is a concern, please reach out and tell us about your situation, and we will do our best to find a workable path.
No waitlist
Let's get started, together.
There is no waitlist. When your family is ready, so are we. Reach out for a free consult, ask us anything, and we will help you sort out the insurance side. There is no pressure.